Privacy Policy

The Benedictine Abbey Jamberoo (hitherto referred to as the Abbey) complies with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) in the Privacy Act. We respect and value the personal information that you are willing to entrust to us, and this policy explains how we collect, hold, use, disclose and otherwise manage that personal information.

We may from time to time review and update this policy to comply with our legal obligations, to reflect changes in technology and to our operations and practices, and to ensure it remains relevant to our environment. These changes and updates will be published on our website.

What kind of personal information do we collect and how do we collect it?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information or opinion is true or not, or whether it is recorded in a material form or not.

Sensitive information is a subset of personal information, which is given a higher level of protection under the Privacy Act. It includes, amongst other things, health information about you, your criminal record and your religious beliefs or affiliations as you have revealed them to us.

We may collect and hold the following types of personal information, which may include sensitive information:

  • Name, postal address, telephone number, email address, driver’s licence number and other contact details;
  • Date of birth, date of death, marital status, gender, occupation; religious affiliation beliefs; ethnic origin; health information;
  • Bank account and financial information, including credit card details and donation history;
  • Dietary requirements, special needs requirements, including mobility access requirements
  • Information needed when an individual is a prospective member of the community, a guest in our retreat cottages, or employee, volunteer or clergy, including:
    • Candidate information (e.g. resume) submitted and obtained from the candidate and other sources in connection with applications for membership , retreat accommodation or employment;
    • Work performance information (e.g. evaluations, reviews);
    • Information pertaining to incidents in the workplace;
    • Staff and guest information (e.g. statement of employment, banking details, tax file number);
    • Information submitted and obtained in relation to absences from work due to leave, illness or other causes;
    • Reference checks (work and personal);
    • Working visa information;
    • Medical results;
    • Test results (e.g. psychological evaluations);
    • Education transcripts and certificates;
    • Complaints and praise; and
    • Information you give in relation to next of kin;
  • Photographs, images, videos or audio footage in respect of Catholic Church related events and activities conducted onsite or offsite; and
  • Any other information that we consider reasonably necessary in the circumstances.

Personal information you provide

We will generally collect your personal information by way of forms filled out either by the individual or their guardian/responsible person, face-to-face meetings, interviews and telephone calls.

Personal information provided by other people

In some circumstances, a third party including for example Church , school and secular agencies may provide us with your personal information, e.g. a reference about an applicant for either membership, retreat accommodation  or an employment position.

In some cases where you do not provide personal information we request, the Abbey may not be able to assess or agree to your membership, guest accommodation, job or volunteer application.

For more information, please see our Collection Notice

How will we use the personal information you provide?

We will use personal information we collect from you to:

  • Verify a person’s identity;
  • Access an individual’s capacity to gainfully spend time in our guest retreat accommodation  and to accept or deny the individual’s request;
  • Administer pastoral and spiritual care;
  • Keep you informed about matters relating to spiritual life, through correspondence and newsletters;
  • Look after your spiritual and physical wellbeing;
  • Provide care for your child(ren) as appropriate, given the understanding that all children are under the supervision of parents, teachers, or supervisors whilst on our property and therefore the responsibility for your child(ren)’s welfare falls to those people not the Abbey;
  • Fundraise, seek and administer donations;
  • Tell you about events and developments in our community;
  • Assess your membership, job or volunteer application;
  • Manage our employees  and volunteers;
  • Satisfy the Abbey’s legal obligations and allow it to discharge its duty of care; and
  • For any other purpose for which you have given your consent.

We will also use personal information we collect from you for:

  • Recruitment;
  • Placement operations;
  • Guest accommodation
  • Group bookings at our cottages
  • Staff management (e.g. temporary or contract staff personal information);
  • Training;
  • Client and business relationship management;
  • Marketing; and
  • For any other purpose for which you have given your consent.

To whom might we disclose personal information?

In particular circumstances, we may disclose personal information held about an individual to:

  • A Church agency;
  • Government departments;
  • Medical practitioners;
  • People providing services to the Abbey, including volunteers and any third party service providers;
  • Parents and/or guardians and school authorities in the case of school groups here under the supervision of  their appointed teachers/ supervisors.
  • If required or authorised by an Australian law or court/tribunal order; and
  • Anyone to whom you authorise the Abbey to disclose.

Overseas disclosures

We will only disclose personal information about you or your child outside Australia where you have requested that we do so. Where you make such a request, you agree and acknowledge that we will have no control over the information that we disclose, and that we will not be able to ensure that the overseas recipient handles that information in accordance with the Privacy Act, the Australian Privacy Principles and any other applicable Australian laws.

Direct marketing

You may opt out of receiving communications from us about our services and activities including fundraising, at any time by clicking the unsubscribe link at the bottom of the emails we send out.

Management and security of personal information

All who are involved with the Abbey are required to respect the confidentiality of the information and privacy of individuals. We have in place steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and password restricted access rights to computerised records.

Where we no longer require personal information for a purpose for which we can use or disclose it under the Privacy Act, we will take reasonable steps to destroy or de-identify that information, unless it would be unlawful for us to do so.

Correction and updating personal information

We endeavour to ensure that the personal information we hold is accurate, complete, and up to date, and where using or disclosing it, relevant for the purpose of the use or disclosure.

A person may seek to update the personal information we hold about them by contacting us at any time at the contact details on our website. If we are unable to correct your information, we will give you notice of this in writing and explain why and how you can take the matter further. You can also request that we issue a statement with the information that you believe is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Access to personal information we hold about you

You may access any personal information that we hold about you. Parents or guardians can generally make such a request on behalf of their children. To make a request for access, please put your request in writing and send it to the contact details as found on the website.

We will respond to a request for access within a reasonable time (usually 30 days), and give you access in the manner you request, if it is reasonable and practicable to do so.

We may require you to verify your identity and specify what information you require before we can provide access. In some circumstances as provided for by APP 12, we may be unable to provide access, in which case we will notify you of this in writing and explain why and how you can take the matter further.

Consent and right of access to the personal information of children

We assess whether a child has the capacity to make their own privacy decisions on a case-by-case basis, having regard to matters such as their age and circumstances. Such a request will normally fall into the area of responsibility of those persons designated by the initiating  body ( e.g. school or parish youth group)  as supervisors for the children attending the Abbey. No group is permitted on the Abbey property without said supervisors.

Generally, individuals 15 years or more will have the capacity to make their own privacy decisions which will be done in consultation with the appointed supervisors.

For children under 15 years or who otherwise do not have capacity to make these decisions for themselves, we will refer any requests for consent and notices in relation to personal information to the parent and/or guardian or the appointed supervisors. We will treat consent given by a parent and/or guardian/supervisor as consent given on behalf of the child and notices to parent and/or guardians, supervisor will act as notice given to the child.

Enquiries and complaints

If you would like further information about the way we manage personal information, please contact us on the details below.

Contact details

The Abbess
Benedictine Abbey
695 Jamberoo Mountain  Rd
Jamberoo NSW 2533
(+61) 2 4236 0011

If you believe that we have acted contrary to this Policy or the Privacy Act, please put your complaint in writing and send it to us using the details above. We will investigate your complaint and try to resolve it. However if you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 to make a query about your privacy rights, or visit for more information about how to lodge a complaint. The OAIC has the power to investigate the matter and make a determination.


This Privacy Policy was last updated May 2024.